Delivery policy

We deliver island-wide across Mauritius.
All deliveries are handled by our local delivery partner or arranged directly through our team.

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Delivery Fees may vary based on location and will be clearly shown at checkout. Some areas may qualify for flat-rate or free delivery based on promotions.

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Once your order has been dispatched, we’ll notify you by phone, SMS, or email. Please ensure your contact details are correct at checkout.

Orders are usually processed and delivered within 2 to 5 working days after confirmation. Delivery times may vary slightly depending on your location and order volume.

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Prefer getting your matcha quicker? You can choose Free Pickup in Moka at checkout.
Once your order is ready, we’ll contact you to arrange a pickup time within 1-2 days.

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If your order has not arrived within the expected timeframe, or if there’s an issue with your delivery, please contact us as soon as possible so we can help resolve it.

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.